Last Updated: June 25, 2025

1. Introduction

Welcome to Detail City. We are committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, visit our website (https://detailcity.com.my), or interact with our digital warranty management system.

Our data processing practices are governed by the Malaysian Personal Data Protection Act 2010 (PDPA) and its regulations. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect various types of personal data to provide and improve our services to you.

A. Data for Warranty & Service Records

When you engage our services and we register a digital warranty for you, we collect the following information:

• Customer Name
• First 6 Digit of IC Number (for secure warranty lookup and verification)
• Phone Number
• Car Plate Number
• Car Make & Model
• Invoice Number
• Services Performed (e.g., “PPF Installation – DC Clear Guard Ultra”)
• Date of Service
• Warranty Period (e.g., “3 Years”)
• Number of Free Treatments Left (and related treatment dates like Last/Next Treatment Date)
• Detailing Centre Outlet (e.g., “Detail City Taman Molek”)

B. Information You Provide Voluntarily

• Contact & Enquiries: If you contact us via email, phone, or a contact form, we collect your name, email address, phone number, and the content of your message.
• Blog Comments: If you leave a comment on our blog, we may collect your name, email address, and website URL as provided by you.

C. Information Collected Automatically

• Usage Data: Like most websites, we may collect information that your browser sends whenever you visit our site. This may include your computer’s IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, and other diagnostic data.
• Cookies: Our website uses cookies to enhance user experience. Cookies are small files stored on your device. We use them to maintain user sessions (e.g., for staff login) and understand website traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the collected data for the following specific purposes:

• To Provide and Manage Services: To create, maintain, and manage your digital warranty records.
• To Enable Warranty Lookup: Your IC Number and Car Plate Number are used exclusively as a secure two-factor check to allow you to look up your warranty details on our website.
• To Communicate With You: To contact you regarding your service appointments, treatment reminders, warranty status, or to respond to your enquiries.
• For Internal Record Keeping: To maintain accurate business records across our different outlets.
• To Improve Our Website: To analyze website usage and improve our site’s functionality and user experience.
• To Publish Blog Comments: To display comments you voluntarily leave on our blog posts.

4. Data Sharing and Disclosure

Detail City does not sell, rent, or trade your personal data with third parties for marketing purposes. We may only disclose your data in the following limited circumstances:

• With Your Consent: We may share your information for any other purpose with your explicit consent.
• Service Providers: We may employ third-party companies and individuals (e.g., web hosting providers, backup services, IT support) who may have access to your data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities.

5. Data Security

The security of your data is a top priority. We implement reasonable and appropriate administrative, technical, and physical security measures to protect your personal data from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. This includes:

• Using Secure Sockets Layer (SSL) technology to encrypt data transmitted to and from our website.
• Implementing access controls to ensure only authorized staff can view and manage warranty data.
• Regularly reviewing our data collection, storage, and processing practices.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, primarily for the duration of your warranty period and any subsequent period required for our legal or business record-keeping obligations.

7. Your Rights Under the PDPA

As per the Malaysian PDPA 2010, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request access to the personal data we hold about you.
• The Right to Correction: You have the right to request the correction of any inaccurate or incomplete personal data.
• The Right to Withdraw Consent: You have the right to withdraw your consent to our processing of your personal data at any time.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before proceeding with your request.

8. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children’s Privacy

Our services are not intended for use by anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.